Fuel card FAQ
Top Oil Fuel Card
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What is a Fuel Card?
A Top Oil Fuel Card is used as a payment card for diesel, petrol, AdBlue and other fuel related costs. It works in a similar manner to a credit card but does not carry any interest charges.
Why should I use a Top Oil Fuel Card instead of cash/credit card?
The benefits of the Top Oil Fuel Card apply to businesses of all sizes with any type of fleet. You reduce your administration and the time you spend processing payments, and your drivers have a convenient way to pay for fuel. Top Oil Fuel Cards are highly secure, easy to use and give your business powerful information about fuel consumption.
The Top Oil Fuel Card offers different pricing options. You can pay competitive pump prices or benefit from weekly fixed prices depending on your fleet. We can text or email your prices to you so that you know exactly what you are paying every time. Best of all, we do not charge you any interest – you simply pay for the fuel you pump.
The Top Oil Fuel Card offers better security and prevention of fraud by use of an individual PIN per card.
Take the hassle out of keeping control of your fuel costs. Just make one payment by direct debit and receive a convenient and simple electronic bill. You will be able to view all your transactions and will receive a VAT invoice – no need to keep receipts.
What are the requirements to apply for a Top Oil Fuel Card?
How do I apply for a Top Oil Fuel Card account?
Is there a contract or are there minimum usage requirements?
We strongly encourage you to use your cards at Top Oil locations, however we don’t ask you to sign up to any contract with us, nor do we enforce any minimum usage of fuel.
What are the costs?
The only cost you incur with our cards is the cost of the fuel itself. You won’t be surprised with any hidden costs such as annual or administration fees. There are no interest charges on your fuel purchases – you simply pay for what you pump!
What is AdBlue?
AdBlue is a chemical that helps to reduce the harmful emissions produced by diesel engines, and is one of the main methods car manufacturers are using to achieve ever more stringent emissions targets. AdBlue is a colourless liquid which is stored in a separate tank to the diesel fuel tank, and is sprayed into the exhaust gases.
How do I order another card/s?
Contact us by email at firstname.lastname@example.org specifying the number of additional cards you would like, the names to be printed on the cards and the products you would like activated on the cards.
What do I do if my card or PIN is lost or stolen?
It is important to contact us as soon as you think that your card has been lost or compromised. Call us on 01 8198099 or email email@example.com as soon as possible and we will stop your original card/s and PIN and reissue new ones to you. Please note that you will remain liable for any transactions on lost or stolen cards for a period expiring at the end of the second working day on which notification of the loss is received.
Where do you sell AdBlue?
For an overview of locations and also stations where AdBlue is sold at the pump or in containers on the forecourt visit our location finder.
Is Top Oil an approved supplier for the Diesel Rebate Scheme?
Yes, licensed road haulage and bus operators may claim up to 7.5c per litre rebate from Revenue for road diesel purchased on the Top Oil fuel card under the new Diesel Rebate Scheme from 1st July 2013. You will find terms and conditions on the Revenue website.
What are the security recommendations for the Top Oil Fuel Card?
Ensure that you and your drivers take the time to read and practice the following Top Oil Fuel Card security steps:
- Treat each card & PIN number the same as a credit card.
- Never leave your Fuel Card(s) or PIN number(s) unattended particularly in a vehicle or premises where they may offer an open invitation to a potential thief.
- Never write the PIN number on the back of your fuel card and always keep the PIN number and fuel card separate.
- Never disclose your PIN to anyone.
- Shred any correspondence in relation to your PIN number(s).
- Take the Fuel Card back when employee leaves.
- When you receive a new Fuel Card(s), sign it straight away.