Vacancies

Deli and Retail Store supervisor 

You’ll be involved in everything from checking off deliveries, to dealing with customer queries and ensuring that the deli is always fully stocked and appetising to customers. It’s a really fast-paced environment, and everyone understands exactly what needs to happen to make their store a success. The job involves interacting with our customers and providing amazing customer service experience at all times

Your day to day duties:

Deli:

• Providing responsive, exceptional service to deli counter customers by answering questions, making recommendations and responding to requests.
• Preparing special orders
• Updating displays, cases, and other customer-facing areas to ensure new items and promotions are showcased.
• Ensuring that work areas are ready to service customers by cleaning surfaces, equipment, and floors, removing rubbish and confirming that tools are in working order.
• Following all food safety and hygiene procedures established by the company and other regulatory agencies.
• Cooperating with others to ensure customer satisfaction.
• Confirming that all displays, products, and services comply with company standards.

Shop:

• Serving customers at the till
• Keeping the shop clean and presentable
• Stocking, tidying and cleaning shelves.
• Adhere to all cash handling procedures.
• Answer and follow up on all customer enquiries at the cash desk.
• Adherence to the Cashier Policies and Procedures at all times.
• Pack away and follow procedures regarding all shop and deli deliveries 

To undertake additional duties as maybe assigned by the Store Manager.

Knowledge, Skills & Experience:

• Previous customer service experience
• Initiative and a good work ethic
• Previous experience of working in a deli would be very advantageous but not fully essential as full training will be provided.
• Good at multi-tasking
• The role will involve early morning, evening and weekend work so flexibility is a must.
• A positive attitude and a smile for all our customers, and the right attitude to work is key for any potential employee.

N.B. All applications will be treated with the strictest of confidence and in compliance with the Data Protection Act 2018. Irving Oil supports a diverse and inclusive work environment and welcomes applications from all qualified applicants.

Here's what you can expect from us:

When you're a part of our team, you'll see how we bring good energy to our business and our employees. Across the markets we serve, our teams share the value that people matter – employees, customers and community. Every day, we strive to make a difference in the places we serve and the communities we call home. It is an important part of who we are as a company and something we all work hard to do every day. Our collaborative approach, commitment to diversity and inclusion along with our safety-first culture helps reinforce our internal brand position where People Matter. That's why we're dedicated to the development of our employees, so that they can reach their career goals.

What will your day look like?

As a Store Manager you will be responsible for managing all aspects of the service operation in our retail store. You will ensure the store operates efficiently and effectively and be responsible for motivating and invigorating all of your employees to provide our customers with the best store experience, fresh food offerings and customer service at all times, thus hitting key store targets. You will also promote positive culture of a proactive approach to all HSE rules and regulations, with a safety first mind-set in everything we do.

Your Responsibilities:

• To oversee and ensure the smooth running of the stores.
• You will work collaboratively with your Regional Store Manager in setting, monitoring and achieving the sales targets set out with the team on gross profit margin, net margin, waste and other KPIs.
• You will insure all new employees are inducted and trained to the highest standards in all aspects of their role, in accordance with policies, procedures and best practice of the company;
• You will be responsible for ensuring security and health and safety standards upheld, protecting customers and employees through providing a safe store environment during COVID19 and thereafter.
• You will be encouraging Staff to engage in upselling promotional offers and helping to train staff to identify opportunities to upsell and how to do so.
• Stock Control Management is a key part to your position and managing all process around this in line with our company standards is essential.
• You will manage all aspects of your employee rostering, annual leave while practicing good GDPR measures with these records in line with our GDPR policy.
• Ensure merchandising and presentation of entire store is always of the highest standard and in accordance with relevant store planograms and guidelines ensuring government guidelines of social distancing are adhered to.
• You will be engaging with new initiatives and embrace new ways of working with a positive can-do attitude and you will thrive to do this with you lead by example attitude.

What we look for in you:

We want you to thrive within our organisation and experience has shown us that the best managers are highly driven with a strong work ethic, who lead their team by example, and who are superb under pressure at maintaining and promoting a happy, safe and inclusive work environment. With these personal attributes you will also have:

• Ideally a minimum of 2-3 years` experience in a dynamic retail management position.
• Proven skills managing people and communicating effectively
• A proven track record of hitting KPIs / targets.
• Hands on exposure to stock management, financial management & reporting systems.
• Strong knowledge and experience of reading and actioning reports.
• Good knowledge of Microsoft Office (Excel, Word).

Personal Characteristics, Knowledge & Skills

• Strong customer service skills and professional demeanor.
• Strong time management skills.
• Ability to follow Health and Safety regulations.
• Strong interpersonal skills, ability to work harmoniously with people at all levels within the organisation

Top Oil has a vacancy for an Oil Tanker Driver.

If you hold a current C Licence, ADR/Hazchem qualifications and are customer service focused, motivated and enthusiastic and are looking for an opportunity to further your career, please apply!

Primary Purpose of the Role: To load, transport and deliver oil in a prompt, professional and safe manner in accordance with Company and legal standards. To ensure truck and maintenance schedules/paperwork are completed accurately and on time.

The Job:

Customers:

• To treat all customers in a professional and courteous manner.
• To provide all customers with a safe and professional service in accordance with company delivery procedures
• Maintain good relations with existing customers
• Promote the company, service and products at all times
• Be alert to sales opportunities and pass relevant leads to the Depot

Vehicles:

• Drive your vehicle is a courteous and safe manner with regard to other road users and in accordance with road legislation and company policies and procedures
• Ensure the best care and use of the Company’s vehicle and equipment
• Report vehicle defects to supervisor immediately

Vehicle Loading And Delivery:

• Load/unload your vehicle safely in accordance with Company procedures and legal standards.
• Deliver oil to customers in a safe efficient manner in accordance with Company procedures.
• At all times handle oil giving due care and regard to the environment.
• Load your vehicle taking into consideration delivery route and load distribution required for each day.
• Report any spillage immediately to your supervisor, attempt to contain the spillage in accordance with Company standards

Administration:

• Complete the drivers stock reconciliation sheet on a daily basis
• Complete a loading docket for each loading to your truck
• Dip vehicle tanks daily or as required and ensure all stock figures are accurate and correct
• Ensure all delivery dockets are kept in an orderly fashion and handed into the office at the end of each day
• Complete daily and weekly vehicle checklists as required
• Read the Company Drivers Handbook carefully and follow the guidelines as required
• Complete detailed written incident reports

Cash:

• Ensure all cash received from customers is crosschecked with your daily reconciliation sheet and handed into the depot daily

Other

• At all times carry out all operational aspects of job with regard to documented company policies, procedures and safety information contained in the Drivers Handbook and other Company documents
• Avoid loss or damage to goods or property
• Participate in all company training and awareness programmes

Experience and Qualifications

• Must hold a current C License
• ADR / Haz Chem certificate is essential
• CPC Certificates essential
• Experience in the Logistics / Freight or Ideally Oil industry is essential

Personal Characteristics, Knowledge & Skills

• Strong customer service skills and professional demeanor.
• Strong time management skills.
• Ability to follow Health and Safety regulations.
• Strong interpersonal skills, ability to work harmoniously with people at all levels within the organisation