Primary Purpose of the Role:

The Deli Supervisor provides the leadership and supervision to all deli staff of the store to ensure that the deli meets and exceeds the targets set.

The Job:

• Managing the day-to-day operations of the store Deli
• Managing controllable costs, sales, customer flow and food standards, all whilst providing an excellent customer experience
• Motivate, coach and mentor your team daily, encouraging consistent performance and development.
• Drive excellence across your team and ensure best practice at all times.
• Working to all company policies and procedures and Health & Safety procedures
• Maintain the stability and reputation of the store deli by complying with legal requirements.
• Maximising store deli promotions
• Ensure your team are fully trained.
• Build and maintain high sales and profits.
• Investigate and respond to customer complaints.
• To complete any ad hoc administration duties as required to ensure the smooth running of the store deli.

Experience and Qualifications

• A minimum of 1-2 years Deli Management experience in the Catering/Hospitality/Quick Service Food industry is required
• HACCP qualifications essential
• Ability to conduct yourself in a professional manner at all times
• Customer focused, innovative, motivating and energetic are key attributes required for this hands on role
• Excellent organisational and team leader skills, self-motivated, enthusiastic, and have a positive attitude towards work
• Candidates must be flexible in their availability in relation to working hours

Personal Characteristics, Knowledge & Skills

• People Management experience is essential
• Develop and maintain a good team spirit with all deli staff
• Excellent customer service skills and a professional demeanour
• Excellent time management skills
• Ability to follow Health and Safety regulations
• Excellent interpersonal skills, ability to work harmoniously with people at all levels within the organisation
• Ability to plan and prioritise

Primary Purpose of the Role:

The Deli Supervisor provides the leadership and supervision to all deli staff of the store to ensure that the deli meets and exceeds the targets set.

The Job:

• Managing the day-to-day operations of the store Deli
• Managing controllable costs, sales, customer flow and food standards, all whilst providing an excellent customer experience
• Motivate, coach and mentor your team daily, encouraging consistent performance and development.
• Drive excellence across your team and ensure best practice at all times.
• Working to all company policies and procedures and Health & Safety procedures
• Maintain the stability and reputation of the store deli by complying with legal requirements.
• Maximising store deli promotions
• Ensure your team are fully trained.
• Build and maintain high sales and profits.
• Investigate and respond to customer complaints.
• To complete any ad hoc administration duties as required to ensure the smooth running of the store deli.

Experience and Qualifications

• A minimum of 1-2 years Deli Management experience in the Catering/Hospitality/Quick Service Food industry is required
• HACCP qualifications essential
• Ability to conduct yourself in a professional manner at all times
• Customer focused, innovative, motivating and energetic are key attributes required for this hands on role
• Excellent organisational and team leader skills, self-motivated, enthusiastic, and have a positive attitude towards work
• Candidates must be flexible in their availability in relation to working hours

Personal Characteristics, Knowledge & Skills

• People Management experience is essential
• Develop and maintain a good team spirit with all deli staff

• Excellent customer service skills and a professional demeanour
• Excellent time management skills
• Ability to follow Health and Safety regulations
• Excellent interpersonal skills, ability to work harmoniously with people at all levels within the organisation
• Ability to plan and prioritise

Forecourt Attendant

Top Oil Kilkenny, has a vacancy for a Part Time Forecourt Attendant. If you have great organisational skills, strong attention to detail and are looking for an opportunity to further your career, please apply.

Purpose of the Role: To ensure all yard sales activities are completed promptly and correctly while delivering excellent customer service.

Main Duties/Responsibilities:

• To deal with customers in a friendly, efficient and helpful manner and be the main point of contact for fuel payment
• Address customer queries/complaints to a friendly and efficient manner, escalating problems as and when required
• To ensure all yard sales activities are carried out efficiently including price displays, cash handling, and daily yard reconciliation
• To carry out general administration duties and tasks
• To complete the necessary Health and Safety procedures
• To carry out any other additional duties as required ensuring the smooth running of the depot
• Maintain the general upkeep and appearance of the forecourt – Ensuring pumps are kept clean at all times
• Operate, at all times, in a customer friendly and supportive way with both customers and staff.

Skills and Competencies

• Customer service focused
• Motivated, proactive and enthusiastic
• Ability to work on their own initiative
• Time management ability
• Good organisational skills
• Being courteous, professional and persistent
• Proficient in MS Office including Outlook, Word, Excel.

N.B. All applications will be treated with the strictest of confidence and in compliance with the Data Protection Act 2018. Irving Oil supports a diverse and inclusive work environment and welcomes applications from all qualified applicants.

Forecourt Supervisor – Top Oil Roscommon

Top Oil has a vacancy for a Forecourt Supervisor. The position is based in Top Oil Roscommon Lanesboro Road, Co. Roscommon. If you have great organisational skills, strong attention to detail and are looking for an opportunity to further your career, please apply!

Title:                             Forecourt Supervisor

Reporting to:                  Depot Manager

Purpose of the Role: Supervise the forecourt team to ensure the smooth running of the forecourt on a day-to-day basis. Being the main point of contact for customers on the forecourt and on the telephone on both inbound and outbound domestic calls.

Main Duties/Responsibilities: 

• To deal with customers in a friendly, efficient and helpful manner and be the main point of contact for fuel payment
• Address customer queries/complaints to a friendly and efficient manner, escalating problems as and when required
• To ensure all yard sales activities are carried out efficiently including price displays, cash handling, and daily yard reconciliation
• Count & reconcile daily cash takings
• Ensure correct prices on system and implement new approved prices
• Liaise with third party for forecourt pump and system maintenance
• Receive payments in from Depot customers for fuel through post and face-to-face communication
• Complete regular maintenance checks
• To carry out the daily cash reconciliation and post to the inhouse system
• To complete the necessary Health and Safety procedures
• Actively taking part in initiatives to generate prospects
• To carry out any other additional duties as required ensuring the smooth running of the forecourt
• Maintain the general upkeep and appearance of the forecourt – Ensuring pumps are kept clean at all times
• Operate, at all times, in a customer friendly and supportive way with both customers and staff

Skills and Competencies

• Experience with cash handling and cash reconciliation is essential
• Experience in excel and inhouse system advantageous
• Customer service focused
• Motivated, proactive and enthusiastic
• Ability to work on their own initiative
• Good organisational skills

Other

• Working days will be from Monday to Friday
• 9AM – 6PM Monday to Thursday and Fridays 10AM to 7PM on Fridays (There may be times when additional cover is required on evenings and weekends, this will be determined as and when required in line with the depot manager)
• A full knowledge of all aspects of JDE will be trained over time, to allow the candidate to cover during annual leave etc.

THIS JOB DESCRIPTION MAY BE AMENDED AND ADDITIONAL TASKS AND DUTIES ADDED FROM TIME TO TIME.

Senior Cyber Security Specialist

Here is what you can expect from us:

When you are a part of our team, you will see how we bring good energy to our business and our employees. Together, we will support our corporate strategy, high standards and the communities where we live and work. Our collaborative approach, commitment to diversity and inclusion along with our safety-first culture helps reinforce our internal brand position where People Matter. That is why we are dedicated to the development of our employees, so that they can reach their career goals.

What you can expect in a typical day:

The Senior Cyber Security Specialist is a critical member of the Information Technology Security and Compliance team. The role acts as an interface between the Director, IT Security, the North American Cyber Security team and the technology assets in Ireland including Whitegate refinery and Top Oil IT.  The role is accountable for supporting delivery of the cyber risk-based programs including technology threat risk assessment process, 3rd party risk assessments, insider threat as well as providing consultative services and executing activities to deploy, operate and maintain cyber security technical controls in full compliance to our policies and standards. The role must be able to translate IT-risk into business focused language for our stakeholders identifying required technical controls and infrastructure priorities, as well as develop metrics for ongoing performance measurement and reporting.  This role acts as the liaison between business entities within Ireland and the cyber security team and will include acting as the key liaison between IT and the business for regulatory compliance activities associated with the NIS Directive and PIC Compliance.

The role can be based at the Whitegate Refinery or Top Oil offices in Dublin.

Key Responsibilities:

• Participate in the corporate vulnerability management program by conduct vulnerability assessments, assessing criticality and assist in the mitigation of controls to address identified vulnerabilities.
• Liaise with our Manages Security Service Partner Security Operation Center for all European assets, ensuring asset visibility, defining priority use cases and responding to alarm escalations.
• Participate as a member of the CIRT and run appropriate defensive protocols if a breach/attack occurs.
• Conduct testing to identify vulnerabilities and collaborate with cybersecurity team to update defensive protocols when necessary.
• Conduct threat and risk analysis and analyze the business impact of new and existing systems and technologies to eliminate risk, performance, and capacity issues.
• Support the execution of the enterprise cyber security awareness activities, including the performance of regular phishing tests and the execution of annual mandatory training.
• Develop, maintain and support the implementation of enterprise IT and Cyber Security policies, standards, and procedures.
• Support the execution of the enterprise & IT risk governance framework, including performing risk and control assessments, maintenance of the enterprise IT & Cyber Security risk register, and monitoring and reporting on the remediation status of identified risks.
• Perform research, testing, evaluation, and deployment of security technology and procedures.
• Support internal and external audits through interfacing with internal & external auditors.
• Evaluate and support the documentation, validation, assessment and reporting processes necessary to ensure compliance with PCI-DSS, NIS Directive and other applicable industry standards, regulations, and frameworks.
• Engage all relevant stakeholders in managing the corporate cyber security program.
• Conduct internal technical and procedural information security assessments to identify vulnerabilities and propose appropriate remediation.
• Implement security improvements by assessing the current threat and security situation, evaluating trends in key security indicators and anticipating change in the risk profile.
• Coordinate the process of identifying and implementing information security requirements related to privacy to achieve and maintain required compliance.
• Optimize and tune existing security tools, identify required upgrades to security systems and work with appropriate teams to implement and maintain security controls.
• Maintain professional and technical knowledge by attending educational workshops, reviewing publications and participating with relevant Security Focus groups.
• Knowledge of IT and OT (ICS) technology and cyber security would be considered an asset.

What you will need to succeed:

    Professional skills

• Excellent social, communication and relationship building skills.
• Ability to interface at all levels.
• Ability to establish priorities and develop critical tasks.
• Organized and able to prioritize effectively.

Education and experience

• A minimum of 10 years IT experience, with 5 years in an information security role.
• A technical bachelor\\'s degree, preferably in Computer Science, or equivalent work experience.
• Cyber Security Certifications: CISSP, CISM, GIAC, CRISK.
• A strong understanding of cyber security operations and technology and compliance.
• Experience with Cyber Risk Management programs.
• Strong leadership abilities, with the capability to work with minimal supervision.
• Excellent verbal, written and interpersonal communication skills, including the ability to communicate effectively with the IT organization, project and application development teams, management and business personnel
• Experience working with legal, audit and compliance staff.
• Experience with common information security management frameworks, such as International Standards Organization (ISO) 2700x, NIST Cyber Security Framework as well as recognized risk frameworks such as ISO 31000

Application Process:

Please email your CV to [email protected] by close of business Friday, 13^th October 2023.

Irving Oil supports a diverse and inclusive work environment and welcomes applications from all qualified applicants.

HR Business Partner (Fixed Term - 12 Months)

The Human Resources Business Partner (HRBP) will be responsible for providing coaching and HR operational support to our network of locations. The successful candidate will work collaboratively with management to support the business agenda.  

Who are we?

Founded in 1924, Irving Oil is a family-owned company with operations throughout Eastern Canada, New England and Ireland with a focus on providing exceptional service and high-quality products to our customers. Every day, we strive to put our good energy in action to bring families together, support the environment and local wildlife, and to create learning opportunities that empower the next generation.

Here is what you can expect from us
When you are a part of our team, you will see how we bring good energy to our business and our employees. Together, we will support our corporate strategy, high standards and the communities where we live and work. Our collaborative approach, commitment to diversity and inclusion along with our safety-first culture helps reinforce our internal brand position where People Matter. That is why we are dedicated to the development of our employees, so that they can reach their career goals.

What you can expect in a typical day

We are looking for an experienced HR Partner for a 12-month contract to join us with the goal of driving excellence in our people processes.   Our Human Resources (HR) Partner will provide leadership and direction to management and employees on HR related programs and issues.  This includes workforce planning, talent management, employee engagement, organizational effectiveness, and change management.  The Human Resources Partner also works very closely with the broader HR team in maintaining a consistent employee experience.

Main Duties / Responsibilities

This position will act as a trusted advisor proactively partnering with the business on matters related to talent management, recruitment, employee engagement and customer focus.

• Provide HR direction, consultation, advice and support to managers regarding performance management, employee relations, change and communication as well as training and development.
• Support the business in developing workforce plans to enable business plans to be achieved.
• Consult with in-house company specialists on business needs, such as compensation and benefits, talent acquisition, etc.
• Advise/assist with grievance/disciplinary issues and procedures and issue resolution
• Manage complex employee inquiries and resolve them in a timely manner.
• Flag talent issues requiring additional insights.
• Execute HR processes and compliance to performance standards.
  • Works with the business to efficiently and effectively execute all annual Human Resources processes.
  • Supporting the recruitment process to meet resourcing requirements.
  • Responsible for onboarding and off boarding.
  • Provide guidance/training on HR and Company policies and procedures, and on HR programs.
  • Contributes to the delivery of the annual HR Plan.
  • Provides recommendations for improvements to existing processes to drive operational excellence.
  • Participates and leads projects that support the business requirements. 

Knowledge Skills and Abilities  

• Demonstrated flexibility and ability to influence
• Proven ability to maintain confidence and professionalism while navigating through complex situations.
• Excellent communications skills, both verbal and written
• Relates well with employees at all levels
• Results oriented, both individually and for a team
• Strong networking and collaboration skills
• Strong business acumen
• Maturity in dealing with change requirements and comfortable operating in and making decisions in ambiguous settings.

Travel

• Travel within Ireland to our locations in line will be involved
• Proficiency with MS PowerPoint, Word, and Excel
• A valid driver’s license and a vehicle will be required

Education and experience

• Degree in Human Resources Management, business, or related field.
• Minimum 5-7 years senior HR operational experience or experience as a manager of people.
• Member of CIPD an asset.
• Top Oil supports a diverse and inclusive work environment and welcomes applications from all qualified applicants

Irving Oil supports a diverse and inclusive work environment and welcomes applications from all qualified applicants.

THIS JOB DESCRIPTION MAY BE AMENDED AND ADDITIONAL TASKS AND DUTIES ADDED FROM TIME TO TIME.

Financial Planning Analyst

Top Oil has a vacancy for a Financial Planning Analyst in our Finance Team. This role is based in our Head Office Top Oil, Block P1 EastPoint Business Park, Dublin 3. If you have great organisational skills, strong attention to detail and are looking for an opportunity to further your career, please apply!

Title:                          Financial Planning Analyst

Reports to:               Financial Controller

Main Purpose of Job:

The person will be a key member of the Finance Team, who will be responsible for the planning, preparation and analysis of the annual budget, forecasts and monthly financial reports. The role will also include involvement in ad hoc projects and providing support and assistance to the business.

Main Duties/Responsibilities:

• Responsible for managing the annual budget process including the delivery of accurate and timely data to senior management & other stakeholders.
• Responsible for the completion of the monthly forecast process, including the analysis, interpretation and explanation of variances to budget on a monthly basis, this will include liaising with Business Managers across the Sales, Operations and Finance functions.
• Working closely with the Management Reporting team to support the external reporting cycle and the delivery of pertinent information to our parent company where required.
• Managing the monthly and annual Capex reporting for the company.
• Supporting the business with the provision of accurate sales, pricing and margin information.
• The provision of regulatory returns & other ad-hoc information to the business where required.

Qualifications and Experience Required

• A qualified accountant (with at least 3 years in FP&A or a similar role)
• Excellent analytical skills
• Demonstrate strong Management Accounting knowledge
• Experienced in budgeting in both P & L and Balance sheets and have a strong understanding of variance analysis and reporting.
• Demonstrate an ability to manage workloads to meet tight reporting
• Have worked with an ERP system, JDE accounting systems experience advantageous but not essential
• The candidate will be a self-starter, flexible and comfortable working on their own initiative
• Numerate with good PC (MS Excel, Word) skills

THIS JOB DESCRIPTION MAY BE AMENDED AND ADDITIONAL TASKS AND DUTIES ADDED FROM TIME TO TIME.

Retail Sales Assistant - Full Time and Part Time

Our cashiers are in many ways the face of our business. You’ll be involved in everything from checking off deliveries to dealing with customer queries and ensuring that the shelves are always fully stocked.  It’s a really fast-paced environment, and everyone understands exactly what needs to happen to make their store a success. The job involves interacting with our customers, accepting and processing payments for goods, a range of activities to administer sales and transactions, and providing amazing customer service experience

Reporting to: Store Manager

Main responsibilities

• Serving customers at the till
• Keeping the shop clean and presentable
• Stocking, tidying and cleaning shelves
• Cash handling and safe custody of collecting cash
• Answer and follow up on all customer enquiries at the cash desk
• Adherence to the Cashier Policies and Procedures at all times.

Knowledge, Skills & Experience

• Previous customer service experience
• Initiative and a good work ethic
• Good at multi-tasking
• The role will involve early morning, evening and weekend work so flexibility is a must
• A positive attitude and a smile for all our customers, and the right attitude to work is key for any potential employee

Customer Service Representative

Top Oil has a vacancy for a Customer Service Representative. If you are customer service focused, motivated and enthusiastic and have strong attention to detail and multitasking skills and are looking for an opportunity to further your career, please apply!

Title:  Customer Service Representative

Reporting to:  Depot Manager / Domestic Sales Manager

Primary Purpose of the Role:  To assist in the smooth running of the depot on a day-to-day basis by working primarily on the telephone on both inbound and outbound domestic calls. Responsibilities will include telesales and customer care, involvement in credit control phone calls and co-ordination with reps and drivers to ensure excellent customer service in all areas of the sale.

The Job:

Customers

• First point of contact on the phones ensuring all incoming calls are handled in an efficient manner
• Actively converting price quotation queries into sales
• Ensuring that all customer queries are dealt with and resolved
• Maintaining good relations with existing customers

Database Management

• Ensuring on line order entry is the primary method of order entry
• Setting up new domestic customers while the customer is on the phone ensuring data is accurate and complete
• Checking customer pricing / customer balances while customers are on the phone

Business Generation

• Actively targeting lapsed customers on a daily basis
• Following up on sales calls that aren’t converted first time
• Up selling to all customers in terms of drop size and products
• Actively taking part in initiatives to generate prospects
• Contacting commercial prospects via targeted phone campaigns in order to generate leads to assist the field sales team in increasing market share
• Increasing new customers by a targeted number per month

Credit

• Encouraging customers pay by credit card or COD for their domestic delivery
• Contacting customers by phone on a regular basis to collect outstanding amounts

Account Management

• Follow up with all new customers within one week to complete customer service audit
• Regular contact with key accounts to maintain good relations and create loyalty

Administration

• Carry out administration in relation to customer transactions including sales order entry, customer payments, credit collection
• Carry out cash & stock reconciliations and other admin duties on an as required basis

Other

• To complete ad hoc administration duties as required ensuring the smooth running of the depot

Relationship with other Jobs

• Operate, at all times, in a customer friendly and supportive way with both customers and staff.

Qualifications and Experience Required

• Minimum 2 years’ experience in a customer focused role.
• Proven ability to meet and exceed targets
• Experience of working in within a telesales environment
• IT skills – proficient in Microsoft Excel 

Personal Characteristics, Knowledge & Skills

• Customer Service focused
• Motivated, proactive and enthusiastic
• Organisational and time management skills are essential
• Being courteous, professional and persistent