Deli Assistant - Part Time (Some Weekends)

Our Delis in many ways are at the heart of our business. You will be involved in everything from HACCAP, dealing with customer queries and ensuring that the deli is always fully stocked and appetising to customers. It s a really fast-paced environment, and everyone understands exactly what needs to happen to make their store a success. The job involves interacting with our customers and providing amazing customer service experience at all times

Your day to day duties:

• To serve customers in a friendly and efficient manner providing an exceptional standard of customer care
• To communicate with the customers in and effective and welcoming manner
• Providing responsive, exceptional service to deli counter customers by answering questions, making recommendations and responding to requests.
• Preparing special orders
• Updating displays, cases, and other customer-facing areas to ensure new items and promotions are showcased.
• Ensuring that work areas are ready to service customers by cleaning surfaces, equipment, and floors, removing trash, and confirming that tools are in working order.
• Following all food safety and sanitation procedures established by the company and other regulatory agencies.
• Cooperating with others to ensure customer satisfaction.
• Confirming that all displays, products, and services comply with company standards.

Knowledge, Skills & Experience:

• Previous customer service experience
• Initiative and a good work ethic
• Previous experience of working in a deli would be very advantageous but not fully essential as full training will be provided.
• Good at multi-tasking
• The role will involve early morning, evening and weekend work so flexibility is a must
• A positive attitude and a smile for all our customers, and the right attitude to work is key for any potential employee

N.B. All applications will be treated with the strictest of confidence and in compliance with the Data Protection Act 2018. Irving Oil supports a diverse and inclusive work environment and welcomes applications from all qualified applicants.

Depot Administrator - Fixed Term (11 Months)

If you have great organisational skills, strong attention to detail and are looking for an opportunity to further your career, please apply!

Title: Depot Administrator

Reporting to: Depot Manager

Primary Purpose of the Role: To assist in the smooth running of the depot on a day-to-day basis. Responsibilities will include processing and administration, ensuring proper stock and cash procedures are in operation. Involvement in account reconciliations, credit control and drivers queries.

Main Duties / Responsibilities

Administration and Paperwork

• To ensure month-end close off is completed fully and on time each month
• To ensure the bank reconciliation is completed on time and that all discrepancies have been investigated
• To ensure all other administration is completed fully and in a timely manner
• To investigate discrepancies in figures where necessary

Accounts

• Receipting in cash from customers
• Receipting in cash and CC for Retcom sites
• Reconciling the Retcom cash accounts daily
• Investigating any discrepancies
• Completing a daily lodgement for depot and yard
• Entering and applying cash to the correct customer account
• Processing visa card transactions
• Entering discounts
• Entering credit notes
• Allocating credit notes

JDE

• Ensuring on line order entry is the primary method of order entry
• Setting up new domestic customer
• Checking customer pricing / customer balances
• Entering fuel orders

Customers

• To ensure all incoming calls are handled in an efficient manner
• To deal with the public both by phone and in person
• Ensure that all customer queries are dealt with and resolved
• Dealing with all customers account queries
• Receiving payment from customers
• Maintaining good relations with existing customers.

Yard

• Ensure that all customers are dealt with in a friendly and efficient manner
• Ensure pumps are working correctly and kept clean
• Report all incidents at the pumps including drive off’s
• Investigate on a daily basis any discrepancies on cash or stock
• Any cash losses must be investigated and explained

Stocks

• Understanding the drivers stock sheet
• Completing the daily depot reconciliation sheet
• Completing the stock reconciliation on the JDE
• Querying any discrepancies that may occur
• Monitoring drivers’ sheets to ensure daily dips are completed by the drivers and highlighting any issues directly to them.

Drivers

• Effecting deliveries as soon as possible and in a safe and courteous manner.
• Fostering an atmosphere where the staff feel comfortable in approaching you about concerns or ideas that they might have.
• Maintaining a proper level of discipline and adhering to employee relation’s procedures.
• Working closely with the drivers to ensure smooth running the depot deliveries
• Recording holidays and absenteeism and emailing data monthly to Human Resources.

Debtors

Keep the level of debtors as low as possible by:

• Working with the Regional Credit Control Manager and Depot Supervisor to ensure any action as required is taken.
• Identifying bad payers from the debtor’s list and tackling them before they become a real problem.
• Contacting customers by phone on a regular basis to collect outstanding amounts.
• Encouraging customers to pay by credit card or COD for their domestic delivery

Finance

• Completing purchasing orders
• Completing cheque requisitions
• Coding purchase orders

Other

• To complete ad hoc administration duties as required ensuring the smooth running of the depot.

Relationship with other Jobs

• Operate, at all times, in a customer friendly and supportive way with both customers and staff.

Qualifications and Experience Required

• Minimum 2 years’ experience in an administrative role
• Proven ability to meet and exceed targets
• Experience of working with accounts and bank reconciliations
• IT skills – proficient in Microsoft Excel

Personal Characteristics, Knowledge & Skills

• Customer Service focused
• Motivated, proactive and enthusiastic
• Organisational and time management skills are essential
• Being courteous, professional and persistent

Depot Administrator

If you have great organisational skills, strong attention to detail and are looking for an opportunity to further your career, please apply!

Title: Depot Administrator

Reporting to: Depot Manager

Primary Purpose of the Role: To assist in the smooth running of the depot on a day-to-day basis. Responsibilities will include processing and administration, ensuring proper stock and cash procedures are in operation. Involvement in account reconciliations, credit control and drivers queries.

Main Duties / Responsibilities

Administration and Paperwork

• To ensure month-end close off is completed fully and on time each month
• To ensure the bank reconciliation is completed on time and that all discrepancies have been investigated
• To ensure all other administration is completed fully and in a timely manner
• To investigate discrepancies in figures where necessary

Accounts

• Receipting in cash from customers
• Receipting in cash and CC for Retcom sites
• Reconciling the Retcom cash accounts daily
• Investigating any discrepancies
• Completing a daily lodgement for depot and yard
• Entering and applying cash to the correct customer account
• Processing visa card transactions
• Entering discounts
• Entering credit notes
• Allocating credit notes

JDE

• Ensuring on line order entry is the primary method of order entry
• Setting up new domestic customer
• Checking customer pricing / customer balances
• Entering fuel orders

Customers

• To ensure all incoming calls are handled in an efficient manner
• To deal with the public both by phone and in person
• Ensure that all customer queries are dealt with and resolved
• Dealing with all customers account queries
• Receiving payment from customers
• Maintaining good relations with existing customers.

Yard

• Ensure that all customers are dealt with in a friendly and efficient manner
• Ensure pumps are working correctly and kept clean
• Report all incidents at the pumps including drive off’s
• Investigate on a daily basis any discrepancies on cash or stock
• Any cash losses must be investigated and explained

Stocks

• Understanding the drivers stock sheet
• Completing the daily depot reconciliation sheet
• Completing the stock reconciliation on the JDE
• Querying any discrepancies that may occur
• Monitoring drivers’ sheets to ensure daily dips are completed by the drivers and highlighting any issues directly to them.

Drivers

• Effecting deliveries as soon as possible and in a safe and courteous manner.
• Fostering an atmosphere where the staff feel comfortable in approaching you about concerns or ideas that they might have.
• Maintaining a proper level of discipline and adhering to employee relation’s procedures.
• Working closely with the drivers to ensure smooth running the depot deliveries
• Recording holidays and absenteeism and emailing data monthly to Human Resources.

Debtors

Keep the level of debtors as low as possible by:

• Working with the Regional Credit Control Manager and Depot Supervisor to ensure any action as required is taken.
• Identifying bad payers from the debtor’s list and tackling them before they become a real problem.
• Contacting customers by phone on a regular basis to collect outstanding amounts.
• Encouraging customers to pay by credit card or COD for their domestic delivery

Finance

• Completing purchasing orders
• Completing cheque requisitions
• Coding purchase orders

Other

• To complete ad hoc administration duties as required ensuring the smooth running of the depot.

Relationship with other Jobs

• Operate, at all times, in a customer friendly and supportive way with both customers and staff.

Qualifications and Experience Required

• Minimum 2 years’ experience in an administrative role
• Proven ability to meet and exceed targets
• Experience of working with accounts and bank reconciliations
• IT skills – proficient in Microsoft Excel

Personal Characteristics, Knowledge & Skills

• Customer Service focused
• Motivated, proactive and enthusiastic
• Organisational and time management skills are essential
• Being courteous, professional and persistent

Customer Service Representative - Fixed Term (6 Months)

Top Oil has a vacancy for a Customer Service Representative in Co. Monaghan

Title:                                 Customer Service Representative

Reporting to:                    Depot Manager / Domestic Sales Manager

Primary Purpose of the Role:  To assist in the smooth running of the depot on a day-to-day basis by working primarily on the telephone on both inbound and outbound domestic calls. Responsibilities will include telesales and customer care, involvement in credit control phone calls and co-ordination with reps and drivers to ensure excellent customer service in all areas of the sale.

The Job:

Customers

• First point of contact on the phones ensuring all incoming calls are handled in an efficient manner
• Actively converting price quotation queries into sales
• Ensuring that all customer queries are dealt with and resolved
• Maintaining good relations with existing customers

Database Management

• Ensuring on line order entry is the primary method of order entry
• Setting up new domestic customers while the customer is on the phone ensuring data is accurate and complete
• Checking customer pricing / customer balances while customers are on the phone

Business Generation

• Actively targeting lapsed customers on a daily basis
• Following up on sales calls that aren’t converted first time
• Up selling to all customers in terms of drop size and products
• Actively taking part in initiatives to generate prospects
• Contacting commercial prospects via targeted phone campaigns in order to generate leads to assist the field sales team in increasing market share
• Increasing new customers by a targeted number per month

Credit

• Encouraging customers pay by credit card or COD for their domestic delivery
• Contacting customers by phone on a regular basis to collect outstanding amounts

Account Management

• Follow up with all new customers within one week to complete customer service audit
• Regular contact with key accounts to maintain good relations and create loyalty

Administration

• Carry out administration in relation to customer transactions including sales order entry, customer payments, credit collection
• Carry out cash & stock reconciliations and other admin duties on an as required basis

 Other

• To complete ad hoc administration duties as required ensuring the smooth running of the depot

Relationship with other Jobs

• Operate, at all times, in a customer friendly and supportive way with both customers and staff.

Qualifications and Experience Required

• Minimum 2 years’ experience in a customer focused role.
• Proven ability to meet and exceed targets
• Experience of working in within a telesales environment
• IT skills – proficient in Microsoft Excel

Personal Characteristics, Knowledge & Skills

• Customer Service focused
• Motivated, proactive and enthusiastic
• Organisational and time management skills are essential
• Being courteous, professional and persistent

Retail Sales Assistant - Full Time and Part Time

Our cashiers are in many ways the face of our business. You’ll be involved in everything from checking off deliveries to dealing with customer queries and ensuring that the shelves are always fully stocked.  It’s a really fast-paced environment, and everyone understands exactly what needs to happen to make their store a success. The job involves interacting with our customers, accepting and processing payments for goods, a range of activities to administer sales and transactions, and providing amazing customer service experience

Reporting to: Store Manager

Main responsibilities

• Serving customers at the till
• Keeping the shop clean and presentable
• Stocking, tidying and cleaning shelves
• Cash handling and safe custody of collecting cash
• Answer and follow up on all customer enquiries at the cash desk
• Adherence to the Cashier Policies and Procedures at all times.

Knowledge, Skills & Experience

• Previous customer service experience
• Initiative and a good work ethic
• Good at multi-tasking
• The role will involve early morning, evening and weekend work so flexibility is a must
• A positive attitude and a smile for all our customers, and the right attitude to work is key for any potential employee

Our Delis in many ways are at the heart of our business. You will be involved in everything from HACCAP, dealing with customer queries and ensuring that the deli is always fully stocked and appetising to customers. It s a really fast-paced environment, and everyone understands exactly what needs to happen to make their store a success. The job involves interacting with our customers and providing amazing customer service experience at all times

Your day to day duties:

• To serve customers in a friendly and efficient manner providing an exceptional standard of customer care
• To communicate with the customers in and effective and welcoming manner
• Providing responsive, exceptional service to deli counter customers by answering questions, making recommendations and responding to requests.
• Preparing special orders
• Updating displays, cases, and other customer-facing areas to ensure new items and promotions are showcased.
• Ensuring that work areas are ready to service customers by cleaning surfaces, equipment, and floors, removing trash, and confirming that tools are in working order.
• Following all food safety and sanitation procedures established by the company and other regulatory agencies.
• Cooperating with others to ensure customer satisfaction.
• Confirming that all displays, products, and services comply with company standards.

Knowledge, Skills & Experience:

• Previous customer service experience
• Initiative and a good work ethic
• Previous experience of working in a deli would be very advantageous but not fully essential as full training will be provided.
• Good at multi-tasking
• The role will involve early morning, evening and weekend work so flexibility is a must
• A positive attitude and a smile for all our customers, and the right attitude to work is key for any potential employee

N.B. All applications will be treated with the strictest of confidence and in compliance with the Data Protection Act 2018. Irving Oil supports a diverse and inclusive work environment and welcomes applications from all qualified applicants.

Job Types: Full-time, Permanent