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Job Title Retail Sales & Deli Assistant
Location Carrigaline
Job Type part-time
Date Posted April 29 2022

Retail Sales & Deli Assistant

Our cashiers are in many ways the face of our business. You’ll be involved in everything from checking off deliveries to dealing with customer queries and ensuring that the shelves are always fully stocked.  It’s a really fast-paced environment, and everyone understands exactly what needs to happen to make their store a success. The job involves interacting with our customers, accepting and processing payments for goods, a range of activities to administer sales and transactions, and providing amazing customer service experience

Our Deli’s in many ways are at the heart of our business. You’ll be involved in everything from HACCAP, dealing with customer queries and ensuring that the deli is always fully stocked and appetising to customers. It’s a really fast-paced environment, and everyone understands exactly what needs to happen to make their store a success. The job involves interacting with our customers and providing amazing customer service experience at all times

Reporting to: Store Manager

Main responsibilities

  • Serving customers at the till
  • Keeping the shop clean and presentable
  • Stocking, tidying and cleaning shelves
  • Cash handling and safe custody of collecting cash
  • Answer and follow up on all customer enquiries at the cash desk
  • Adherence to the Cashier Policies and Procedures at all times.
  • Providing responsive, exceptional service to deli counter customers by answering questions, making recommendations and responding to requests.
  • Preparing special orders
  • Updating displays, cases, and other customer-facing areas to ensure new items and promotions are showcased.
  • Ensuring that work areas are ready to service customers by cleaning surfaces, equipment, and floors, removing trash, and confirming that tools are in working order.
  • Following all food safety and sanitation procedures established by the company and other regulatory agencies.
  • Cooperating with others to ensure customer satisfaction.
  • Confirming that all displays, products, and services comply with company standards.

Knowledge, Skills & Experience

  • Previous customer service experience
  • Initiative and a good work ethic
  • Good at multi-tasking
  • The role will involve early morning, evening and weekend work so flexibility is a must
  • A positive attitude and a smile for all our customers, and the right attitude to work is key for any potential employee
  • Previous experience of working in a deli would be very advantageous but not fully essential as full training will be provided.

N.B. All applications will be treated with the strictest of confidence and in compliance with the Data Protection Act 2018. Irving Oil supports a diverse and inclusive work environment and welcomes applications from all qualified applicants.

THIS JOB DESCRIPTION MAY BE AMENDED AND ADDITIONAL TASKS AND DUTIES ADDED FROM TIME TO TIME
To apply, send your CV to [email protected]
MoreLess Info
Position Filled
Job Title Retail Sales & Deli Assistant
Location Kinsale
Job Type part-time
Date Posted April 29 2022

Retail Sales & Deli Assistant

Our cashiers are in many ways the face of our business. You’ll be involved in everything from checking off deliveries to dealing with customer queries and ensuring that the shelves are always fully stocked.  It’s a really fast-paced environment, and everyone understands exactly what needs to happen to make their store a success. The job involves interacting with our customers, accepting and processing payments for goods, a range of activities to administer sales and transactions, and providing amazing customer service experience

Our Deli’s in many ways are at the heart of our business. You’ll be involved in everything from HACCAP, dealing with customer queries and ensuring that the deli is always fully stocked and appetising to customers. It’s a really fast-paced environment, and everyone understands exactly what needs to happen to make their store a success. The job involves interacting with our customers and providing amazing customer service experience at all times

Reporting to: Store Manager

Main responsibilities

  • Serving customers at the till
  • Keeping the shop clean and presentable
  • Stocking, tidying and cleaning shelves
  • Cash handling and safe custody of collecting cash
  • Answer and follow up on all customer enquiries at the cash desk
  • Adherence to the Cashier Policies and Procedures at all times.
  • Providing responsive, exceptional service to deli counter customers by answering questions, making recommendations and responding to requests.
  • Preparing special orders
  • Updating displays, cases, and other customer-facing areas to ensure new items and promotions are showcased.
  • Ensuring that work areas are ready to service customers by cleaning surfaces, equipment, and floors, removing trash, and confirming that tools are in working order.
  • Following all food safety and sanitation procedures established by the company and other regulatory agencies.
  • Cooperating with others to ensure customer satisfaction.
  • Confirming that all displays, products, and services comply with company standards.

Knowledge, Skills & Experience

  • Previous customer service experience
  • Initiative and a good work ethic
  • Good at multi-tasking
  • The role will involve early morning, evening and weekend work so flexibility is a must
  • A positive attitude and a smile for all our customers, and the right attitude to work is key for any potential employee
  • Previous experience of working in a deli would be very advantageous but not fully essential as full training will be provided.

N.B. All applications will be treated with the strictest of confidence and in compliance with the Data Protection Act 2018. Irving Oil supports a diverse and inclusive work environment and welcomes applications from all qualified applicants.

THIS JOB DESCRIPTION MAY BE AMENDED AND ADDITIONAL TASKS AND DUTIES ADDED FROM TIME TO TIME
To apply, send your CV to [email protected]
MoreLess Info
Position Filled
Job Title Retail Sales Assistant
Location Croagh
Job Type full-time
Date Posted April 29 2022

Retail Sales Assistant

Our cashiers are in many ways the face of our business. You’ll be involved in everything from checking off deliveries to dealing with customer queries and ensuring that the shelves are always fully stocked.  It’s a really fast-paced environment, and everyone understands exactly what needs to happen to make their store a success. The job involves interacting with our customers, accepting and processing payments for goods, a range of activities to administer sales and transactions, and providing amazing customer service experience

Reporting to: Store Manager

Main responsibilities

  • Serving customers at the till
  • Keeping the shop clean and presentable
  • Stocking, tidying and cleaning shelves
  • Cash handling and safe custody of collecting cash
  • Answer and follow up on all customer enquiries at the cash desk
  • Adherence to the Cashier Policies and Procedures at all times.

Knowledge, Skills & Experience

  • Previous customer service experience
  • Initiative and a good work ethic
  • Good at multi-tasking
  • The role will involve early morning, evening and weekend work so flexibility is a must
  • A positive attitude and a smile for all our customers, and the right attitude to work is key for any potential employee
THIS JOB DESCRIPTION MAY BE AMENDED AND ADDITIONAL TASKS AND DUTIES ADDED FROM TIME TO TIME
To apply, send your CV to [email protected]
MoreLess Info
Position Filled
Job Title Deli Assistant
Location Moycullen
Job Type full-time
Date Posted April 27 2022

Deli Assistant

Our Deli’s in many ways are at the heart of our business. You’ll be involved in everything from HACCAP, dealing with customer queries and ensuring that the deli is always fully stocked and appetising to customers. It’s a really fast-paced environment, and everyone understands exactly what needs to happen to make their store a success. The job involves interacting with our customers and providing amazing customer service experience at all times

Reporting to: Store Manager

You’re day to day duties:

  • To serve customers in a friendly and efficient manner providing an exceptional standard of customer care
  • To communicate with the customers in and effective and welcoming manner
  • Providing responsive, exceptional service to deli counter customers by answering questions, making recommendations and responding to requests.
  • Preparing special orders
  • Updating displays, cases, and other customer-facing areas to ensure new items and promotions are showcased.
  • Ensuring that work areas are ready to service customers by cleaning surfaces, equipment, and floors, removing trash, and confirming that tools are in working order.
  • Following all food safety and sanitation procedures established by the company and other regulatory agencies.
  • Cooperating with others to ensure customer satisfaction.
  • Confirming that all displays, products, and services comply with company standards.

Knowledge, Skills & Experience:

  • Previous customer service experience
  • Initiative and a good work ethic
  • Previous experience of working in a deli would be very advantageous but not fully essential as full training will be provided.
  • Good at multi-tasking
  • The role will involve early morning, evening and weekend work so flexibility is a must
  • A positive attitude and a smile for all our customers, and the right attitude to work is key for any potential employee

N.B. All applications will be treated with the strictest of confidence and in compliance with the Data Protection Act 2018. Irving Oil supports a diverse and inclusive work environment and welcomes applications from all qualified applicants.

THIS JOB DESCRIPTION MAY BE AMENDED AND ADDITIONAL TASKS AND DUTIES ADDED FROM TIME TO TIME
To apply, send your CV to [email protected]
MoreLess Info
Position Filled
Job Title Customer Service Representative
Location Galway
Job Type full-time
Date Posted February 28 2022

Deli Assistant

Our Deli’s in many ways are at the heart of our business. You’ll be involved in everything from HACCAP, dealing with customer queries and ensuring that the deli is always fully stocked and appetising to customers. It’s a really fast-paced environment, and everyone understands exactly what needs to happen to make their store a success. The job involves interacting with our customers and providing amazing customer service experience at all times

Reporting to: Store Manager

You’re day to day duties:

  • To serve customers in a friendly and efficient manner providing an exceptional standard of customer care
  • To communicate with the customers in and effective and welcoming manner
  • Providing responsive, exceptional service to deli counter customers by answering questions, making recommendations and responding to requests.
  • Preparing special orders
  • Updating displays, cases, and other customer-facing areas to ensure new items and promotions are showcased.
  • Ensuring that work areas are ready to service customers by cleaning surfaces, equipment, and floors, removing trash, and confirming that tools are in working order.
  • Following all food safety and sanitation procedures established by the company and other regulatory agencies.
  • Cooperating with others to ensure customer satisfaction.
  • Confirming that all displays, products, and services comply with company standards.

Knowledge, Skills & Experience:

  • Previous customer service experience
  • Initiative and a good work ethic
  • Previous experience of working in a deli would be very advantageous but not fully essential as full training will be provided.
  • Good at multi-tasking
  • The role will involve early morning, evening and weekend work so flexibility is a must
  • A positive attitude and a smile for all our customers, and the right attitude to work is key for any potential employee

N.B. All applications will be treated with the strictest of confidence and in compliance with the Data Protection Act 2018. Irving Oil supports a diverse and inclusive work environment and welcomes applications from all qualified applicants.

THIS JOB DESCRIPTION MAY BE AMENDED AND ADDITIONAL TASKS AND DUTIES ADDED FROM TIME TO TIME
To apply, send your CV to [email protected]
MoreLess Info
Position Filled
Job Title Sales Administration Manager – Wholesale Business
Location Northern Ireland
Job Type full-time
Date Posted February 28 2022

Who are we?

Founded in 1924, Irving Oil is a family-owned company specializing in the refining and marketing of finished energy products, with operations throughout Eastern Canada, New England and Ireland. Our company is known for its commitment to customer service, safety, environmental responsibility and our contribution to the communities where we live and work.
Top Oil, our Irish Sales & Marketing business, became part of the Irving Oil family in 2019. Headquartered in Dublin, Top Oil provides a true end-to-end solution – from port to pump and all the points in between, ensuring the best quality product for Irish industry, businesses, farms, homes and motorists across 32 counties.


Here\'s what you can expect from us:

When you\'re a part of our team, you\'ll see how we bring good energy to our business and our employees. Across the markets we serve, our teams share the value that people matter – employees, customers and community. Every day, we strive to make a difference in the places we serve and the communities we call home. It is an important part of who we are as a company and something we all work hard to do every day. Our collaborative approach, commitment to diversity and inclusion along with our safety-first culture helps reinforce our internal brand position where People Matter. That\'s why we\'re dedicated to the development of our employees, so that they can reach their career goals.

 

What you can expect in a typical day:

Reporting to the Senior Manager - Wholesale, this key role is responsible for supporting the implementation of the inbound strategy within the Wholesales business, managing and driving a robust approach to customer allocations and pricing. The role will have responsibility for managing a wide range of administration and customer service activities which are predominantly focused on both customer relationship management and pricing activity.


Key Duties and Responsibilities:

  • Manage all day to day aspects of a customer allocations, in line with strategic and commercial objectives, ensuring a professional, efficient and time bound approach is in place at all times
  • Consistently interact with customers and internal stakeholders, developing and maintaining a culture that is customer centric in every way
  • Support driving of change and continuous improvement initiatives, to create and maintain long term customer relationships
  • Drive and support understanding of customer needs and align our offer / proposal to customers and prospects
  • Manage the development and maintenance of an effective customer service / ethos and experience, in line with internal KPI’s
  • Key user of business technology to support the business and the team
  • Support and liaise with internal stakeholders on all customer allocations, pricing, sales proposals, quality & query management
  • Lead and take accountability for Wholesales customer allocation and query management
  • Provide support in marine for pricing, paperwork and order management
  • Support development and then oversee management of integrated wholesale team systems and central wholesale document repository
  • Manage the development of process and procedure documentation on a continuous basis to assist with employee and customer training on in-house technology e.g. TABs, CSS & other applicable wholesale systems. The role will have full responsibility for delivery of such training to the wholesale team and customers, including coordinating with external training parties/ subject matter experts where necessary

Skills and Qualifications

  • Minimum of 5-7 years Customer Service Management experience
  • KPI development, measurement and evaluation
  • Sales Force / Fuel Facs experience desirable
  • Customer Centric mindset
  • Commercial Acumen
  • Effective influencing and communication skills
  • Demonstrated ability for high performance and results
  • Proficient in excel and strong numerical acumen

Irving Oil supports a diverse and inclusive work environment and welcomes applications from all qualified applicants.

THIS JOB DESCRIPTION MAY BE AMENDED AND ADDITIONAL TASKS AND DUTIES ADDED FROM TIME TO TIME
To apply, send your CV to [email protected]
MoreLess Info
Position Filled
Job Title Customer Service Administrator – Wholesale
Location Northern Ireland
Job Type full-time
Date Posted February 28 2022

Who are we?

Founded in 1924, Irving Oil is a family-owned company with operations throughout Eastern
Canada, New England and Ireland with a focus on providing exceptional service and high-quality
products to our customers. Every day, we strive to put our good energy in action to bring families
together, support the environment and local wildlife, and to create learning opportunities that
empower the next generation.

Here\'s what you can expect from us:

When you\'re a part of our team, you\'ll see how we bring good energy to our business and our
employees. Together, we will support our corporate strategy, high standards and the communities
where we live and work. Our collaborative approach, commitment to diversity and inclusion along
with our safety-first culture helps reinforce our internal brand position where People Matter. That\'s
why we\'re dedicated to the development of our employees, so that they can reach their career
goals.


What you can expect in a typical day:

The Wholesale team provides process support to Wholesale business in Northern Ireland. The
Customer Service Administrator will work within a team to support the network of customers in NI
by ensuring all daily/weekly processing is completed accurately and within agreed deadlines and
liaising with customers, team members and management to troubleshoot queries. Reporting on
key areas of the business to include stock management, cash controls, bank reconciliations and
monthly KPI’s.
We operate a hybrid working model so the candidate will have the ability to work from home and
office in line with the Company’s flexible working policy.


Key Responsibilities:

  • Processing invoices, credit notes, and data entering daily fuel transactions to the system
    for our Northern Ireland retail and wholesale customers.
  • Act as a primary point of liaison with the Wholesale Manager, customers and credit team
    on queries, dealing directly with or escalating queries as required to team members and
    management
  • To provide business support to the management team within the Wholesale business
  • Coordinate the completion of account reconciliations across the customer accounts
  • Prepare routine reports Stock Reports, Domestic Debtors, Cash Analysis on a daily,
    weekly, monthly basis
  • Work with the team to ensure month-end close off is completed fully and on time each
    month
  • Communicating regularly with the customers and troubleshooting queries
  • Analyse information relating to stock and cash transactions daily, weekly and
    investigating these discrepancies as necessary
  • Process stock and cash transactions for our wholesale customers on a daily basis
  • Raising invoices/credit notes on a daily/weekly basis basis

What you will need to succeed:

  • Friendly and outgoing personality
  • Excellent organisational abilities
  • Ability to work under pressure and to work on own initiative
  • Ability to work with team and co-ordinate results
  • Willingness to go the extra mile

Education & Experience

  • Strong attention to detail
  • Strong excel skills essential
  • Working knowledge of in-house ERP system (JDE preferable)
  • Ability to work in a team environment
  • Background working in the oil industry desirable


Irving Oil supports a diverse and inclusive work environment and welcomes applications from all qualified applicants.

THIS JOB DESCRIPTION MAY BE AMENDED AND ADDITIONAL TASKS AND DUTIES ADDED FROM TIME TO TIME
To apply, send your CV to [email protected]
MoreLess Info
Position Filled