Vacancy posts

IS Manager

12th January 2017

Mr Ted Position Filled

Job Title:          IS Manager

Reporting to:    Group ICT Manager


Working with;

Working closely with ICT Manager, IT Projects Manager, IT Staff and external contractors.


Primary Purpose of Job:

To ensure that all keys systems are available and operating efficiently to all sectors of our business including managing 3rd party service providers & vendors.  Manage technical team & support desk.


Main Duties / Responsibilities


Manage IT technical team (currently 3) to ensure we meet and address all IT requirements from the business in the most effective and efficient manner possible

Offering users appropriate support and advice

Responsible for mentoring, managing and developing ICT support staff including performance appraisal, recruitment, training and development etc.


Service Providers

Manage the effectiveness of 3rd party managed service provider’s

Management of external IT suppliers across the organisation


Strategy & Planning

Maintain organisation’s IT effectiveness and efficiency by defining, delivering and supporting strategic plans for all business systems



Scheduling upgrades and security backups of hardware and software systems

Researching and installing new systems

Ensure the smooth running of all ICT systems, including anti-virus software, print services, email provision in a secure environment away from internal and external attack

Ensuring that Top Oil and users adhere to software licensing laws;

Develop, document and implement policies and procedures for IT systems and associated data

Managing crisis situations, which may involve complex technical hardware or software problems

Keeping current with new emerging technologies

IT Governance

Experience of implementing and ensuring compliance with good IT governance practices



Relationship with Other Jobs / Internal Customers

Liaise effectively with other members of the IT team

Liaise effectively with staff throughout Top Oil



Person Specification:


Experience and Knowledge

Work experience and qualifications:

A proven track record in IS Management with a minimum of 3-5+ experience of a management role with demonstrable evidence of successful delivery of results.  A 3rd level qualification (at least degree level) in IS/IT or its equivalent is expected and other relevant qualifications are desirable.
People / Management

Experience of managing similar size technical teams and delivering multi-faceted IT projects



Knowledge and experience of the following technologies: ERP – JDEdwards OneWorld (AS/400). VMWare, Citrix Xen, MS Exchange & Office 365, SQL server, Veeam backup/replication, LAN/WAN networking, Foritnet Firewalls, IP telephony (Shoretel)

Microsoft Server technologies

Large multisite data network




Proven ability to build consensus and lead an effective team

Ability to deliver and work under pressure

Problem solver

Ability to develop innovative and workable solutions to problems

Friendly and outgoing personality

Able to deal effectively with staff members at every level / area in the company

Must be self-motivated, who works well both individually and in teams

Willingness to learn new technologies

Ability to supplement own skills through research in addition to training courses provided



Skills and Abilities

Communications – Ability to communicate effectively in writing and verbally, both formally and informally

Business Acumen – Clear understanding of the role IT / IS has in the business to improve customer service, to ensure compliance with legislation and governance, to establish service continuity and availability for your colleagues, to manage (IT-related) business risks and to improve and maintain business process functionality

Project Management – Plan and manage projects and capable of determining time frame, funding limitations, procedures for accomplishing the project, staffing requirements, and allotment of available resources.  Capable of handling more than one project at a time

Judgment and Decision Making – A decisive and effective decision maker and problem solver with sound judgement who is able to consider the relative costs and benefits of potential actions in order to choose the most appropriate one and who makes decisions based on both insight and relevant data

Management of Personnel Resources – Motivating, developing, and directing people as they work

Time Management – Managing one’s own time and the time of others productively

Complex Problem Solving –   Identifying complex problems and reviewing related material and information to develop and evaluate options and implement the best solution


Additional Requirements

As the company has locations across Ireland, there will be some travel involved therefore own transport and a full driving licence is required.  Appropriate mileage will be paid.


Other Conditions

As the business operates 7 days a week, there will be some requirement to provide cover or be on call outside of normal working hours.



Directly reporting to the Group ICT Manager. The criteria applied will be the contents of this job description, agreed specific and qualitative objectives and established behavioural standards.






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