We are committed to delivering an excellent customer experience, and endeavour to exceed customer expectations every time. We will achieve this through proactive communication and the personal relationships we continue to develop with our customers.
Our Top Oil team is dedicated and confident in our ability to keep our promise to you, our Customer.
Our customer promise
- We strive to deliver an excellent customer experience and work to exceed your expectations each time you deal with us.
- Our “Port to Pump” Quality Assurance programme gives the assurance that the products we sell are sourced responsibly tested rigorously and delivered with a stamp of quality that we stand over.
- We always offer a high quality product and superior service at a great value price.
- We take genuine pride in offering you an unrivalled local service by locally employed staff.
- We are here for you – 24/7 online, by phone or in your local Top Oil depot
- Our customer relationship with YOU is our top priority
Ensuring we deliver on that promise
- We promote our Customer Promise internally and externally to ensure all Top Oil staff and our business partners are aware of our commitment.
- We periodically send a customer survey after you have received your delivery of fuel. We do this to understand what we did well and where we can improve.
- We actively encourage our customers to contact us directly and we make it easy for any customer to do this through our user friendly Top Oil website – Contact Us
- We are proud to partner with like-minded business partners who support our brand and share our commitment to delivering on our customer promise.