Frequently Asked Questions
What is a fuel card?
A fuel card is used as a payment card for diesel, petrol, AdBlue and other fuel related costs. It works in a similar manner to a credit card but does not carry any interest charges.
What is Top Oil Smart Fill?
Smart Fill is our Top Oil Fuel Card brand name. Put simply, Smart Fill offers you Fleet Fuel Efficiency for your business. Whether you have 1 vehicle or 100, Top Oil Smart Fill gives you everything you need in a fuel card provider.
Why should I use a Top Oil Smart Fill fuel card instead of cash/credit card?
The benefits of the Top Oil Smart Fill fuel card apply to businesses of all sizes with any type of fleet. You reduce your administration and the time you spend processing payments, and your drivers have a convenient way to pay for fuel. Fuel cards are highly secure, easy to use and give your business powerful information about fuel consumption.
Top Oil Smart Fill offers different pricing options. You can pay competitive pump prices or benefit from weekly fixed prices depending on your fleet. We can text or email your prices to you so that you know exactly what you are paying every time. Best of all, we do not charge you any interest – you simply pay for the fuel you pump.
Top Oil Smart Fill offers better security and prevention of fraud by use of an individual PIN per card.
Take the hassle out of keeping control of your fuel costs. Just make one payment by direct debit and receive a convenient and simple electronic bill. You will be able to view all your transactions and will receive a VAT invoice – no need to keep receipts.
What are the requirements to apply for a Top Oil Smart Fill fuel card?
If you are a registered business with a valid VAT number, can provide two trade references and have at least one vehicle you can apply for a fuel card account with us.
How do I apply for a Top Oil Smart Fill fuel card account?
Contact us today at 01 8198099 to chat to our team about how the Top Oil Smart Fill fuel card can benefit your business. Alternatively you can download a PDF copy of the form here, which can then be completed and sent back to us at no cost to Top Oil Fuel Cards.
Is there a contract or are there minimum usage requirements?
We strongly encourage you to use your cards at Top Oil locations, however we don’t ask you to sign up to any contract with us, nor do we enforce any minimum usage of fuel.
What are the costs?
The only cost you incur with our cards is the cost of the fuel itself. You won’t be surprised with any hidden costs such as annual or administration fees. There are no interest charges on your fuel purchases – you simply pay for what you pump!
What is Adblue?
AdBlue is a chemical that helps to reduce the harmful emissions produced by diesel engines, and is one of the main methods car manufacturers are using to achieve ever more stringent emissions targets. AdBlue is a colourless liquid which is stored in a separate tank to the diesel fuel tank, and is sprayed into the exhaust gases.
How do I order another card/s?
Contact us by email at [email protected] specifying the number of additional cards you would like, the names to be printed on the cards and the products you would like activated on the cardså
What do I do if my card or PIN is lost or stolen?
It is important to contact us as soon as you think that your card has been lost or compromised. Call us at 01 8198099 or email [email protected] as soon as possible and we will stop your original card/s and PIN and reissue new ones to you. Please note that you will remain liable for any transactions on lost or stolen cards for a period expiring at the end of the second working day on which notification of the loss is received.
Why should I service my boiler?
An annual boiler safety check and boiler service, carried out by a professional service engineer ensures that your boiler is functioning properly. Regular servicing of your boiler is important as it ensures that the boiler is working to the specifications designed by the boiler manufacturer. This will help prolong the life of the boiler as well as reduce the risk of faults and expensive repairs down the line.
Who should I get to install my boiler?
Your boiler should be installed by a qualified and experienced boiler installer. A good installer will be able to size your new boiler based on the actual heating requirements for your home. This will ensure that the boiler operates at its optimum capacity and be most cost effective.
How often should I service my boiler?
Most boiler manufacturers recommend an annual service, primarily on the grounds of safety but also to ensure reliability. On efficiency grounds it is well worth servicing oil boilers annually because soot build-up can significantly increase oil consumption.
Where can I find more information about the efficiency of boilers and where to purchase them?
The SEAI HARP (Home-heating Appliance Register of Performance) database maintains a list of all oil and gas boilers, and their efficiency, that are available on the Irish market. This list is available on the Sustainable Energy Authority’s website.
What is carbon monoxide?
Carbon monoxide (CO) is a highly poisonous gas. It has no colour, no smell and no taste and is often called the ‘silent killer’. When inhaled, it prevents blood from absorbing oxygen. At high levels it can kill in as little as 3 minutes; at lower levels it causes illness. It kills, on average, 6 people in Ireland every year and makes many more ill. CO can be produced by any fuel when burned – coal, turf, oil, gas, wood. It doesn’t just occur at home – in fact it can be produced anywhere that fuel is being burned: caravans, tents, mobile homes, boats, holiday homes, workplaces. For more information or general advice, visit www.carbonmonoxide.ie or call 1850 79 79 79
How to protect yourself from carbon monoxide?
There are several ways you can proactively protect yourself and your family from carbon monoxide poisoning:
- Ensure your appliances are correctly installed and SERVICED ANNUALLY
- Ensure that rooms in your home containing heating appliances are properly ventilated – NEVER BLOCK VENTS
- Make sure all chimneys are regularly swept and kept clear
- Use appliances only for the PURPOSE for which they were designed, e.g. do not use a cooker to heat a room
- NEVER use any appliance if you suspect it might be faulty
- If undertaking ALTERATIONS to your home which may affect the safety or efficiency of your heating installation (e.g. adding an extension, converting a garage, removing internal walls, changing a living room into a bedroom, double glazing / weather sealed doors) follow this safety advice:
- Do not block or build around any existing air vents or flues
- If creating a new living space, ensure it has ventilation in accordance with Building Regulations
- If adding additional radiators ensure that your boiler can cope with the additional capacity
- If you are altering or adding appliances to a natural gas or LPG installation, ensure that work is carried out to IS813:2002 Domestic Gas Installations
- Get professional advice on ventilation and flueing before embarking on alterations to your house.
- Use Carbon Monoxide alarms but remember these are no substitute for regular inspection and maintenance of appliances, vents, flues and chimneys. Check that the Carbon Monoxide alarm complies with the EN 50291 standard.
For more information or general advice, visit www.carbonmonoxide.ie or call 1850 79 79 79
Should I bleed my radiators?
Water based central heating systems only work if there is a minimal amount of air in the system. If the bottom of your radiator is warm but the top is still cold when the heating is turned on, it’s a sign that there is excess air in the system. Bleeding a cold radiator can help improve efficiency and reduce waste.
How do I bleed the radiators?
- Locate your bleed key/screw driver and bleed valve.
- Make sure the heating is turned off as to not introduce additional air into the system.
- Make sure the intake and exit valves are open.
- Place a cloth/kitchen towel under the valve.
- Open the bleed valve. If there is air trapped in the system you will notice a hiss coming from the valve. This will continue until you get water coming from the opened valve.
- Close the valve and repeat on any other radiators you have.
- Check your boiler pressure levels to ensure that you haven’t affected the overall pressure within the heating system. If this is the first time you have had to do this you should consult the instruction guide as provided by the manufacturers.
Can I fit a sight-gauge to a Bunded Tank?
No, however most bunded tanks are pre-supplied with an electronic oil tank gauge, which removes the requirement for a sight-gauge to be fitted.
Can I fit a sight-gauge to a single skin oil tank?
Technically, sight-gauges can still be fitted to a single skin oil tank – subject to prevailing statutory requirements. However, it should be noted that a sight-gauge is a potential leak point and is probably not recommended.
What are the main type of tank gauges?
This is a transparent tube through which the operator of a tank or boiler can observe the level of liquid contained within.
A smart gauge which allows you to monitor the volume of fuel remaining inside your tank from the warmth of your home. Some models also allow you to measure heating oil consumption, energy costs, air temperature and carbon emissions.
How can I check my oil tank for cracks or leaks?
A good way to monitor the level of your oil for leaks is by using an oil gauge or oil monitor. This will tell you is there is a sudden loss of oil or a slow leak in your oil tank as well as monitoring your heating oil usage and alerting you when the tank needs to be refilled.
I have discovered the presence of water in my oil. How do I remove this?
If water is present, it can be pumped out by using a small hand pump. Once the water is removed, it would be advisable to flush the boiler feed pipe and change the oil filter to ensure all water is removed. Depending on your skills, this is probably an operation that should be carried by a service engineer.
I have discovered the presence of water in my oil. How did it get there?
The principal sources of water in oil storage tanks are rainwater and condensation. Rainwater can enter a tank if openings in the tank are left exposed, seals are faulty or damaged or the integrity of the tank has been compromised by rusting or by perforations, cracks or splits in the body of the tank. Condensation will often occur naturally as the result of temperature differences between the tank/oil and the surroundings, It is part of a delivery driver’s training to ensure that all of the openings used when filling a tank and gauging its contents are closed securely after the filling operation has been completed.
How close to a boundary can I place an oil storage tank?
If the oil tank has a nominal capacity of less than 3,500 litres, it should not be placed any closer than 760 mm to a boundary. This assumes that there are no flue outlets or buildings between the tank and the boundary.
How close to a flue outlet can I place an oil tank?
Oil tanks with a nominal capacity of less than 3,500 litres should not be placed within 1.8 metres of a flue outlet.
How close to a building can I place an oil tank?
Oil tanks with a nominal capacity not exceeding 3,500 litres should not be fitted any closer than 1.8 metres to a non fire-rated (30-minute minimum fire resistance) wall or eaves.
Can I place an oil tank inside a domestic garage or building?
Internal oil storage tanks should never be installed in a habitable area and if installed internally, should always be contained within an enclosed chamber or bund, and the area must be adequately vented.
What is a Single Skin Tank?
A single skin oil tank consists of a single container in which fuel is stored. Single skin oil tanks are not suitable for the storage of fuel at commercial, industrial or institutional premises, or at domestic installations with an installed capacity of over 2,500 litres – unless installed within a suitably bunded area. For all other installations, an Oil Tank Risk Assessment must be undertaken by a competent person prior to installation and in accordance with the requirements of OFTEC Technical Instruction Book 3. In anticipation of future possible regulations, serious consideration should be given to fitting a Bunded Tank, even where a single skin tank may currently suffice.
What is a Bunded Tank?
A Bunded Tank simply consists of an ‘oil tank within an oil tank’. In the event of a spillage, surplus liquid will collect in the outer tank, thus averting a pollution incident. Bunded Tanks are now required at commercial, industrial, institutional and most domestic premises.
What are the base requirements for plastic oil tanks?
All oil tanks must be installed on a flat, level and fire resistant base capable of supporting the weight of the tank when fully laden. If concrete slabs are used they should be a minimum of 50mm thick and are laid so that the tank weight is evenly supported. The base should extend at least 300mm beyond the widest points of the tank and fully support the base of the tank in its entirety. Piers or pillars are not suitable for this purpose and can cause irreparable damage to the tank.
Benefits of Budget Plan
- Free to join with no admin or interest charges
- Build up credit in your account with affordable monthly payments
- No changes to monthly payment unless agreed directly with the account holder
- Easy and convenient way to manage your home heating bills throughout the year
- Ensure you are always topped up with great value home heating oil
- Superior customer service with priority deliveries
How can I apply to Budget Plan?
What is a Budget Plan?
Budget plan is the easiest and most convenient way to control the cost of your home heating through the year. Our plan is free to join with no admin or interest charges.
Where do you sell AdBlue?
We sell AdBlue at the pump at the following locations:å
|Latitude||Longitude||Top Oil Site Name|
|53.63461||-8.17975||TOP OIL – ROSCOMMON|
|53.37422||-6.29017||TOP OIL – GLASNEVIN|
|52.62676||-8.66451||TOP – RAHEEN INDOOR|
|52.26087||-8.27367||MITCHELSTOWN – TOP|
|53.45011||-9.09188||PKD RETAIL HEADFORD LTD|
|53.32607||-6.35189||TOP OIL JFK|
|53.20900||-6.70760||NAAS – NEWHALL|
|51.91455||-8.44835||SIRIO – BALLYVOLANE|
To get an overview of these locations and also stations where AdBlue is sold in containers on the forecourt visit our map and filter to find stations where AdBlue is supplied.
Is Top Oil an approved supplier for the Diesel Rebate Scheme?
Yes, licensed road haulage and bus operators may claim up to 7.5c per litre rebate from Revenue for road diesel purchased on the Top Oil fuel card under the new Diesel Rebate Scheme from 1st July 2013. You will find terms and conditions on the Revenue website.
What are the security recommendations for Fuel Cards?
Ensure that you and your drivers take the time to read and practice the following Fuel Card Security steps:
- Treat each card & PIN number the same as a credit card.
- Never leave your fuel card(s) or PIN number(s) unattended particularly in a vehicle or premises where they may offer an open invitation to a potential thief.
- Never write the pin number on the back of your fuel card and always keep the PIN number and fuel card separate.
- Never disclose your PIN to anyone.
- Shred any correspondence in relation to your PIN number(s).
- Take the fuel card back when employee leaves.
- When you receive a new fuel card(s), sign it straight away.
What is Sulphur Free Gas Oil?
Sulphur Free Gas Oil or SFGO is an eco-friendly gas oil. SFGO has a much lower sulphur level of only 10 parts per million. This fuel is used for non-road mobile machinery (NRMM) such as tractors, excavators, quarrying equipment, etc. It is dyed green in the same way as marked gas oil.
Due to the low sulphur content this fuel is better for the environment and some modern tractors now specifically require this product. It is illegal to use SFGO to fuel on the road vehicles.
What is Dipetane?
Dipetane is a Fuel Treatment suitable for use in for petrol or diesel vehicles. Working with our strategic partner Dipetane Ireland, we have developed a 275ml bottle that you can buy over the counter at participating Top Oil locations. The One Shot bottle should be added to a full tank of fuel when filling up at the forecourt. The Dipetane blends with and becomes part of the petrol or diesel combustion process. Dipetane is not an additive or detergent, and does not leave any residues in your engine.
What is Bio-Diesel?
Bio-Diesel is a non-fossil fuel made from natural, renewable resources such as vegetable oil or animal fats. The current Irish specification for transport Diesel permits the blending of up to 7% (V/V) of Biodiesel know as fatty acid methyl ester (FAME). Biodiesel does not mix with water, however the presence of water in storage tanks can permit a microbial growth. Therefore it is strongly recommended that a similar regime of housekeeping to that suggested for Ethanol, be applied to all Derv storage tanks.
What is Bio-Ethanol
Bio-Ethanol is an alcohol which can be derived from renewable resources such as sugar cane, wheat, etc. It helps the environment by reducing greenhouse gas emissions and reduces dependency on fossil fuels. The current Irish specification for petrol permits the blending of up to 5% (V/V) of Ethanol. Ethanol has a high affinity for water and so it is strongly recommended that all storage tanks are maintained free of water, at all times. This is a normal part of good housekeeping practices on any site.
What is Unleaded Petrol?
Unleaded Petrol is the most widely known product derived from oil. Also known as motor spirit or gasoline (USA), it is used for fuelling road vehicles. Petrol has a density range of about 0.71 kg/litre to 0.77 kg/litre. The energy content is 34.9 MJ/litre. Petrol floats on water; water cannot generally be used to extinguish a gasoline fire, unless used in a fine mist.
What is Diesel?
Diesel (colloquially known as White Diesel or D.E.R.V which stands for Diesel Engine Road Vehicle) or Ultra-low sulphur diesel (ULSD) is typically used as a fuel for transport and passenger vehicles. Its density is about 0.85 kg/l. When burned, diesel typically releases about 38.6 MJ/litre. Diesel is immiscible with water. Derv is treated with an antifreeze agent but it is only ‘Wintergrade’ from November to March.
How can I apply for a job at Top Oil?
Do you have any vacancies?
Check the Career Opportunities section for details of our latest job offers.
How can I contact Top Oil?
Who do I contact if I have a billing query?
Your local depot will be happy to help with any billing queries. You can call our customer service representatives by using the number provided on your order confirmation email. Alternatively, you can send us an email by using the contact form.
Is my payment secured?
Yes, your payment will be processed by our payment gateway provider Worldnet TPS. Our order module and payment system is fully secure and displays the https lock symbol throughout every step. Our site uses the SSL protocol, which ensures all online transactions remain confidential.
Do I receive an invoice?
Your delivery docket is your invoice and will contain all relevant information. If you would like to receive an additional invoice after delivery, please contact your local depot to request an invoice by post or by email.
Can I pay monthly?
We have developed a budget payment plan that will allow you to spread the cost of your heating oil over the entire year.
Can I pay on delivery?
Online orders are paid for at the time of placing the order. In the unlikely event that your delivery cannot take place, you will receive a full refund. If your order exceeds the tanks capacity, you will be refunded for the difference.
When will my oil be delivered?
Our local drivers operate six days a week in most locations. If you order your fuel before 5pm, you can expect delivery on the next business day. For orders made after 5pm, delivery will be the following day. Of course, you can also choose a later date if you wish. To request an emergency delivery, you will need to contact your local depot directly.
Can I have my delivery today?
If you order your fuel before 5pm, you can expect your delivery on the next business day.
Can I choose a time slot?
If you wish to choose a particular time slot, please make a note of this on your order and we will do our best to accommodate you. Our local drivers operate from 9am to 6pm, Monday to Saturday. Their itinerary changes throughout the day, so as standard we can’t provide you with a precise time slot. Remember that you won’t have to be home and that your local driver will be able to contact you by phone if needed. If you have any specific questions on delivery times, you can contact your local depot.
Do I need to be present for delivery?
You don’t need to be at home as long as the driver has access to your tank. You’ll be able to leave the driver some specific notes during the process of your online order, and he will be able to contact you by phone or text message before the delivery.
If I’m not present, what do I have to do?
Provide us with the necessary information online (address, phone number, delivery notes), and leave your tank unlocked and accessible on the day of delivery.
Failed deliveries are rare. Here are a few reasons why our local drivers might not be able to complete a delivery:
- The road or the gate is too narrow for the truck
- The gate is not open
- The tank in not accessible
- The tank is locked
- The tank is cracked (safety issue)
- The tank is not suitably supported
Who do I contact if my order does not arrive?
How to give your driver private information (gate or alarm code)?
If you wish to communicate sensitive information (gate or alarm code) please contact the depot directly or make a note on your order for the driver to contact you before delivery.
How good is your oil?
Top Oil provides our customers with the best quality fuels, across a wide product range. We pride ourselves on our “best of breed” approach and ensure that only the finest end product is delivered to you. We manage our own terminal at Dublin Port. This means that we ship the oil in from refineries and handle the oil at every step from port to pump. This ensures a quality product is delivered to your home, every time.
What are the different types of home heating oil?
What is kerosene?
Kerosene (colloquially known as kero) is the cheapest and the most popular form of home heating oil in Ireland. On www.top.ie, more than 95% of our customers order kerosene.
Kerosene is a low-sulphur, clean burning oil which is used in the majority of modern oil-fired boiler units. It is used to fuel Aga stoves (and similar models). It is also known as paraffin. Interestingly, kerosene is the fuel used to power jet aeroplanes too!
Kerosene produces a high level of heat in an economical manner because it burns cleanly. Kerosene is the only fuel oil suitable for use with an indoor oil-fired boiler and condensing oil-fired boiler.
What is marked gas oil?
Marked gas oil, also referred as “gas oil” or “green diesel”, is a cost efficient, clean and safe home heating alternative. It should only be used for heating systems with an outdoor burner. It is illegal to use Gas Oil to fuel an off road vehicle. Gas Oil is also used to fuel ships.
Gas oil and diesel are virtually the same. The fact that they are so similar is the very reason why a dye is added to gas oil in order to distinguish it from diesel (sometimes you will see diesel pumps with the label ‘Marked Gas Oil’).
How do I know which home heating oil I need?
If you have ordered from us in the past and have not changed your boiler, we will know what type of heating oil you use. If this is your first time ordering with Top Oil you can have a look at your tank – there should be a sticker displayed to state which type of oil you should order. If you are still unsure, just make a note for the driver during the order process and he will check before the delivery is made.
The majority of oil-fired burners are set to run on kerosene by default. In general, gas oil can be used to fuel oil-fired home heating systems. It is important to note that gas oil cannot be used as fuel for condensing boilers, and they should only be used in an outdoor boiler that is fitted with a conventional vertical flue. Burning gas oil is not permitted where a low level flue is fitted.
Is there a way to know how long my order will last me?
Home heating oil usage is dependant on a number of factors, including the size of your house and how often your heating is in use. For example, reducing the heating temperature in your home even by only 1 degree could save you 10% on your heating bill! The recommended temperature for an average family home is 20 degrees.
What if my order exceeds my tank capacity? Can I have a refund?
Yes, if the quantity delivered is less than the quantity ordered then you will receive a refund of the difference to your debit or credit card.
How do I know my tank capacity?
The capacity of the tank is usually indicated by a sticker on the tank. Most domestic oil tanks range between 900 and 1300 litres
How do I know how many litres were delivered?
All Top Oil trucks are fitted with an electronic, calibrated meter and all our printed delivery tickets will show the meter stamp. This stamp will show you exactly how many litres were delivered. Also, if you provide Top Oil with your mobile number we will send you a text message after delivery, which will detail the date/time of delivery and the exact amount of litres delivered.
How do I know how many litres I need?
Most domestic oil tanks range between 900 and 1300 litres. You can check the level of your tank with a dipstick or install an oil gauge, which shows how much oil you have left in your tank. The average order is 700-800 litres.
Can I just ask Top Oil to fill my tank?
You must select a quantity online when ordering but the driver will only deliver what the tank will safely take. If the quantity is less then you will receive a refund to your debit or credit card.
Is there financial help available?
We strive to provide an easy payment solution for customers who may need to spread their cost throughout the year. Through our budget plan facility you can make a monthly payment, building your account into credit. When the time comes for a delivery you can then use these savings to cover the cost of your order.
How can I get cheaper oil?
The more you order the better the value – an order of 1,000 litres will guarantee the best price available. We would be delighted to discuss group delivery rates. You can contact your local depot for further details.
When is oil cheapest?
Oil prices change on a daily basis and cannot be predicted as they are based on a number of factors. The more you order the better the value – an order of 1,000 litres will guarantee the best price available.
Top Oil have developed a budget plan that will allow you to spread the cost of your heating over the entire year.
Can I discuss the price?
If you are unsure how larger quantities/grouped order prices are calculated, you can contact your local depot. The most important thing to bear in mind is that you will get the best value from ordering the largest quantity you can.
How are prices calculated and why do they vary?
Oil prices vary depending on a number of factors, including but not limited to: the price of crude oil (which changes on a daily basis), the euro/dollar exchange rate and the quantity ordered. Our home heating oil prices are determined by these changes and the cost of delivery. Always remember that the more you buy in a single order, the more competitive the price will be!
Do I need a Top Oil account to order online?
No, you do not require an account number to order online. If you do have an account number you can enter it during the order process.
What are the advantages of ordering online?
Ordering online is quick and easy. You manage your options and pay online, then our local drivers deliver your oil to your home. We deliver within 48 hours, six days a week in most cases. Each delivery is guaranteed to be in line with Top Oil’s excellent quality and security standards.
How long does it take to make an order?
Ordering online takes less than 5 minutes. Check it out to see how easy it is. Get a quote from the home page or from the module on this page then follow the steps.
Is it cheaper?
We understand that our customers’ time and money is precious, and we offer our most competitive heating oil prices online. Remember that the more you buy in a single order, the more competitive the price will be!
Is it reliable?
Yes, our website and order online module are very reliable. We’ve been taking online orders for 5 years now, with close to 90% of orders delivered on the same day or the day after the order is received. The remaining 10% of orders are delivered within a 48 hour period or delivered on the date requested by the customer.
Is it safe?
Yes, our order module is fully secure and displays the https lock symbol throughout every step. Our site uses the SSL protocol, which ensures all online transactions remain confidential.
What if I have not received my order confirmation?
An order confirmation will be sent to you by email. We will send this to the email address you input during the order process. If you did not receive this email, please check any spam or hidden folders in your inbox. If you don’t find the email there, please contact your local depot and they will be happy to confirm receipt of your order and confirm the details.