Frequently Asked Questions
Is there a way to know how long my order will last me?
Home heating oil usage is dependant on a number of factors, including the size of your house and how often your heating is in use. For example, reducing the heating temperature in your home even by only 1 degree could save you 10% on your heating bill! The recommended temperature for an average family home is 20 degrees.
What if my order exceeds my tank capacity? Can I have a refund?
Yes, if the quantity delivered is less than the quantity ordered then you will receive a refund of the difference to your debit or credit card.
How do I know my tank capacity?
The capacity of the tank is usually indicated by a sticker on the tank. Most domestic oil tanks range between 900 and 1300 litres
How do I know how many litres were delivered?
All Top Oil trucks are fitted with an electronic, calibrated meter and all our printed delivery tickets will show the meter stamp. This stamp will show you exactly how many litres were delivered. Also, if you provide Top Oil with your mobile number we will send you a text message after delivery, which will detail the date/time of delivery and the exact amount of litres delivered.
How do I know how many litres I need?
Most domestic oil tanks range between 900 and 1300 litres. You can check the level of your tank with a dipstick or install an oil gauge, which shows how much oil you have left in your tank. The average order is 700-800 litres.
Can I just ask Top Oil to fill my tank?
You must select a quantity online when ordering but the driver will only deliver what the tank will safely take. If the quantity is less then you will receive a refund to your debit or credit card.