Vacancy posts

Customer Service Representative/Depot Administrator – Dublin

Top Oil has a vacancy for a Depot Administrator. The position is based in our Head Office Top Oil, Promenade Road, Dublin 3. If you have great organisational skills, strong attention to detail and are looking for an opportunity to further your career, please apply!

Title:                                Customer Service Representative/ Depot Administrator

Reporting to:                   Depot Manager – Dublin

Primary Purpose of the Role:       To assist in the smooth running of the depot on a day-to-day basis. Responsibilities will include processing and administration, ensuring proper stock and cash procedures are in operation. Involvement in account reconciliations, credit control and drivers queries.

Main Duties/ Responsibilities

Customers

• First point of contact on the phones ensuring all incoming calls are handled in an efficient manner
• To deal with the public both by phone and in person
• Ensure that all customer queries are dealt with and resolved
• Dealing with all customers account queries
• Receiving payment from customers
• Maintaining good relations with existing customers.
• Actively converting price quotation queries into sales

 Process

• To ensure month-end close off is completed fully and on time each month
• To ensure the bank reconciliation is completed on time and that all discrepancies have been investigated
• To ensure all other administration is completed fully and in a timely manner
• To investigate discrepancies in figures where necessary
• Carry out administration in relation to customer transactions including sales order entry, customer payments, credit collection
• Carry out cash & stock reconciliations and other admin duties on an as required basis

Accounts

• Receipting in cash from customers
• Receipting in cash and CC for Retcom sites
• Reconciling the Retcom cash accounts daily
• Investigating any discrepancies
• Completing a daily lodgement for depot and yard
• Entering and applying cash to the correct customer account
• Processing visa card transactions
• Entering discounts
• Entering credit notes
• Allocating credit notes

JDE

• Ensuring on line order entry is the primary method of order entry
• Setting up new domestic customer
• Checking customer pricing / customer balances
• Entering fuel orders

Stocks

• Understanding the drivers stock sheet
• Completing the daily depot reconciliation sheet
• Completing the stock reconciliation on the JDE
• Querying any discrepancies that may occur
• Monitoring drivers’ sheets to ensure daily dips are completed by the drivers and highlighting any issues directly to them.

 Drivers

• Effecting deliveries as soon as possible and in a safe and courteous manner.
• Fostering an atmosphere where the staff feel comfortable in approaching you about concerns or ideas that they might have.
• Maintaining a proper level of discipline and adhering to employee relation’s procedures.
• Working closely with the drivers to ensure smooth running the depot deliveries
• Recording holidays and absenteeism and emailing data monthly to Human Resources.

 Debtors

Keep the level of debtors as low as possible by:

• Working with the Regional Credit Control Manager and Depot Supervisor to ensure any action as required is taken.
• Identifying bad payers from the debtor’s list and tackling them before they become a real problem.
• Contacting customers by phone on a regular basis to collect outstanding amounts.
• Encouraging customers to pay by credit card or COD for their domestic delivery

Finance

• Completing purchasing orders
• Completing cheque requisitions
• Coding purchase orders

 Database Management

• Ensuring on line order entry is the primary method of order entry
• Setting up new domestic customers while the customer is on the phone ensuring data is accurate and complete
• Checking customer pricing / customer balances while customers are on the phone

Business Generation

• Actively targeting lapsed customers on a daily basis
• Following up on sales calls that aren’t converted first time
• Up selling to all customers in terms of drop size and products
• Actively taking part in initiatives to generate prospects
• Increasing new customers by a targeted number per month

Credit

• Encouraging customers pay by credit card or COD for their domestic delivery
• Contacting customers by phone on a regular basis to collect outstanding amounts.

Other

• To complete ad hoc administration duties as required ensuring the smooth running of the depot.

Relationship with other Jobs

• Operate, at all times, in a customer friendly and supportive way with both customers and staff.

Person Specification:

 Experience and Knowledge

• Work Experience and Qualifications – A proven track record and experience in an administrative or role with demonstrable evidence of successful delivery of results. Excellent IT skills with knowledge of Microsoft Office package.

• Sales – Knowledge of principles and methods for showing, promoting, and selling products or services. Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• Administration and Management – Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, production methods, and coordination of people and resources.

• Business Acumen – Understands business principles and language, including the fundamentals of finance and profitability. Uses this understanding to establish clear priorities for actions and to increase the performance and profitability of the TOP Oil businesses.

• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Disposition

• Committed, enthusiastic and energetic, the Depot Administrator will have the drive, initiative and focus required in this busy diverse role.

• A heads up person, you will always be alert to your own performance and to the systems you work with and will analyse and consider what you could do to make improvements or take corrective action.

• A highly motivated self-starter, the Depot Administrator will operate in a multi-task environment with deadlines and will be able to challenge themselves to exceed standards, striving for best in class. They are not easily deterred when obstacles or delays are encountered, are organised and unflappable with a strong work ethic.

• Ability to lead, take charge, and offer opinions and direction.

• Attention to detail and accuracy are your touchstone.

• Excellent IT Skills and numerical ability.

Skills and Abilities

The Depot Administrator will possess all of the following attributes:

• Communications – A confident communicator with the ability to communicate effectively in writing and verbally, both formally and informally. A skilled active, empathetic listener, you are able to give full attention to what others are saying and take the time to understand the points being made.

• Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

• Time Management – Managing one’s own time and the time of others productively.

• Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

https://www.linkedin.com/company/tedcastle-oil-products-limited

https://www.facebook.com/TOPOilFuelingIreland/?fref=nf

THIS JOB DESCRIPTION MAY BE AMENDED AND ADDITIONAL TASKS AND DUTIES ADDED FROM TIME TO TIME

If you are interested in applying for this position, please send your cover letter and CV to [email protected]